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faq

Do the hats come in different sizes?

We are not offering multiple hat sizes at this time. All hats measure a base 57cm. Each hat comes with an adjustable string inside that can be pulled and secured to make it sit tighter on your head.

What if my hat looses shape?

Because straw is a natural bendable material hats will loose shape over time. To restructure your hat we suggest using an iron on steam setting or a steamer. Simply steam your hat and reshape it to your desired look. If the brim becomes bent, steam it and place heavy objects on top for a day to flatten brim. 

When will I receive my item?

Once your order has been submitted, a confirmation email will be sent to the email address provided with your order. Your item will be processed for shipping via USPS within 2-3 business days and a tracking number will be sent to your email.

What if I received my item damaged?

If for any reason you received a damaged or defective item, please contact us at contact@shopemilyv.com with subject line ‘DAMAGED’ to initiate a claim. We will see to the matter immediately and send out a new item or refund full payment excluding shipping costs.